Complete shipping information including delivery timing to various regions, comprehensive return and guarantee policies, plus customer support contacts for order tracking and assistance.
Shipping Options and Delivery Times
Herpafend is shipped directly from the manufacturer's distribution centers to ensure product freshness, quality control, and efficient delivery. All orders are processed and shipped within 1-2 business days of order confirmation.
Shipping times and options vary by location, with domestic orders generally arriving faster than international shipments due to customs processing requirements.
United States Shipping
Standard Shipping (FREE):
- 5-7 business days delivery
- All packages include tracking
- Signature not required
- Available to all 50 states
Expedited Options:
- 2-3 day shipping available
- Next day shipping available
- Additional charges apply
- Selected during checkout
International Shipping
Standard International:
- 7-15 business days delivery
- FREE on 6-bottle packages
- Tracking provided when available
- Customs forms completed
Available Countries:
- Canada, UK, Australia, New Zealand
- Most European Union countries
- Many other countries worldwide
- Check availability during checkout
Order Processing Timeline
Understanding the complete timeline from order to delivery helps set proper expectations:
1
Order Placed
Order confirmation sent immediately with order number and details
2
Payment Processing
Payment verified and processed within 1-2 hours during business hours
3
Order Fulfillment
Product picked, packed, and prepared for shipping within 24-48 hours
4
Shipment
Package shipped with tracking information sent via email
5
Delivery
Package arrives at specified address within estimated timeframe
Discreet Packaging
All Herpafend shipments arrive in discreet packaging with no indication of contents on the exterior. Product names and descriptions are not visible from outside the package, ensuring complete privacy for all customers.
Tracking Your Order
All domestic orders and most international shipments include tracking capabilities:
Tracking information includes:
- Order confirmation number for reference
- Carrier tracking number (USPS, FedEx, UPS, etc.)
- Estimated delivery date and time windows
- Real-time package location updates
- Delivery confirmation when package arrives
How to track your order:
- Check email for shipping confirmation with tracking link
- Visit carrier website directly with tracking number
- Contact customer service for tracking assistance
- Use carrier mobile apps for convenient tracking
International Shipping Considerations
International customers should be aware of additional factors that may affect delivery:
Customs and duties:
- Some countries may assess customs duties or taxes
- Fees are determined by destination country policies
- Customers are responsible for any customs charges
- Packages may be delayed during customs processing
Delivery considerations:
- Address must be provided in English characters
- Include postal codes and complete address details
- Some remote areas may have extended delivery times
- Package forwarding services are not recommended
Restricted countries:
- Some countries restrict dietary supplement imports
- Check local regulations before ordering
- Certain countries may return packages to sender
- Contact customer service for country-specific questions
Returns and Guarantee Policy
Herpafend comes with a comprehensive 60-day money-back guarantee covering all purchases:
60-Day Money-Back Guarantee
If you're not completely satisfied with Herpafend for any reason, you can return your purchase within 60 days for a full refund - even if the bottles are empty. No questions asked.
Guarantee coverage includes:
- Full purchase price refund (shipping costs may not be included)
- 60 days from original purchase date
- No questions asked policy
- Empty bottles accepted for return
- All package sizes covered equally
Return process:
- Contact customer service to initiate return
- Receive return authorization (RMA) number
- Ship bottles back using provided return label
- Refund processed within 5-7 business days
- Money returned to original payment method
Damaged or Missing Package Protocol
If your Herpafend package arrives damaged or doesn't arrive at all, the company provides full protection:
Damaged package procedure:
- Take photos of damaged packaging and contents
- Contact customer service within 48 hours
- Provide order number and damage documentation
- Replacement shipment sent at no charge
- Keep damaged product until replacement arrives
Missing package procedure:
- Wait full estimated delivery timeframe plus 2 business days
- Check with household members and neighbors
- Verify delivery address was correct
- Contact customer service for investigation
- Replacement or refund provided after carrier investigation
Customer Service and Support
Comprehensive customer support is available for all shipping, delivery, and return questions:
Information to have ready when contacting support:
- Order confirmation number
- Email address used for purchase
- Tracking number (if available)
- Detailed description of issue or question
- Photos (for damaged package claims)
Shipping Costs and Free Shipping Thresholds
Understanding shipping costs helps with budget planning and package selection:
Free shipping qualifications:
- All US orders qualify for free standard shipping
- 6-bottle packages include free international shipping
- 1 and 3-bottle international orders have shipping charges
- Expedited shipping options available for additional cost
International shipping rates:
- 1-bottle orders: $15.95 international shipping
- 3-bottle orders: $15.95 international shipping
- 6-bottle orders: FREE international shipping
- Rates may vary by destination country
Holiday and Peak Season Considerations
Shipping times may be extended during certain periods:
Potential delays during:
- Holiday seasons (Thanksgiving through New Year)
- Peak shopping periods (Black Friday, Cyber Monday)
- Weather events affecting shipping routes
- Carrier volume surges or service disruptions
Holiday planning tips:
- Order earlier during holiday seasons
- Consider expedited shipping for time-sensitive needs
- Plan for potential weather-related delays
- Stock up with larger packages to avoid holiday rushes
Address Changes and Delivery Instructions
Proper address information ensures smooth delivery:
Before shipping:
- Double-check all address details during checkout
- Include apartment numbers, suite numbers, etc.
- Verify postal codes and country information
- Contact customer service immediately for corrections needed
After shipping:
- Address changes may not be possible once shipped
- Contact carrier directly for delivery modifications
- Package forwarding may be available through carrier
- Refused packages will be returned to sender
Special delivery instructions:
- Most carriers require signature for packages over certain values
- Leave package instructions can be arranged through carriers
- Business addresses may have different delivery requirements
- PO Boxes accepted for standard shipping (not expedited)
